Questions & Policies
Your package will be shipped within 1-3 business days after order is placed.
All prices are quoted in Canadian dollars.
Taxes will be added according to your shipping address.
No sales taxes will be added to US or International orders.
Taxes to Canadian provinces are charged as follows: BC 12%, Ontario 13%, Nova Scotia 15%, NFld & Labrador 13%, P.E.I. 13%, New Brunswick 13%.
I am not responsible for the taxes that are charged on international shipments that apply when the product enters your country.
All jewellery are packaged in a sealed plastic envelope. It is then carefully and securely inserted in a bubble mailer ready for shipment.
For Canadian orders, you can expect your package to arrive within 3-10 business days after shipment. For US orders, 7-14 business days after shipment. For International orders, 2-4 weeks. In some cases, orders could take longer than the estimated business days due to customs.
Packages are shipped via Canada Post regular mail. If you would like to upgrade your shipping to a faster service or add tracking or extra insurance, please send me an e-mail and I reply back with the rates for your specific address.
Please understand that any shipment where custom fees, import taxes or duty is applied by a country, it will be the responsibility of the buyer. Any shipment lost without a tracking is also the responsibility of the buyer.
Due to the handmade nature of these jewellery, there is no returns or exchanges. However, your satisfaction is very important to me. I wish to make all transactions positive for both of us. If you are not happy with your order for any reason, please send an e-mail to firstname.lastname@example.org and hopefully we can work something out.